Despite never having used Jay's Automotive, I give them a five star rating for their honesty... A year ago I stopped there because my truck was over heating. After they checked the problem out, they reported it was a defective spring in my radiator cap. They did not charge me for their time and analysis. A month ago, my nephew was driving to school when the power steering went out. A few moments later, an explosion occured under the hood - the upper radiator hose was split open the entire length. The serpentine belt tensioner had failed, causing the water pump to stop working... To add insult to injury, my nephew kept driving the car, resulting in a warped head. The guys at Jay's were honest about what they discovered, and reported it back to me. Everything they told me I had already speculated was what was wrong. They were honest in telling me that chances were good that the engine was ruined, and due to the age of the truck, was not worth fixing. An unscrupulous repair shop could have attempted the repair and charged me a lot of money. Instead, they charged me nothing. The next time I need work done on a vehicle, I am taking it to Jay's. I am very impressed with this company. If I could give them a ten star rating, I would.