"Getting Families Where They Need To Go For Over 50 Years!"
215 E. 2nd Street
Bartlesville, OK 74003
(918) 333-3700
www.jays.cc

Customer Service Satisfaction Survey

We want your feedback. Actually, we NEED opinion! In our ongoing effort to provide the ultimate goal of 100% customer service satisfaction, we'd like to ask your cooperation in a satisfaction study that we are undertaking.

If you have recently had your vehicle serviced with us, please complete and submit the form below describing your recent experience at Jay's Automotive!

Name:
Date of Service:
E-Mail:
How would you rate the quality and value of the services or repairs completed?	ExcellentAverageGoodFairPoor
How would you rate the communication of the service and repairs needed?	ExcellentAverageGoodFairPoor
Do you feel that you received value for your services?	YesNo
Please provide us with your views regarding our quality and workmanship?	ExcellentAverageGoodFairPoor
Do you feel that you have full understanding of the service and repairs needed?	YesNo
Please provide us with your views regarding our quality and workmanship.
Did you know that Jay's Automotive is a family owned and operated repair facility since 1959?	YesNo
How did you first learn about Jay's Automotive?	FriendMailInternetReferralYellow PagesLocationNewspaper
Were our staff members courteous, efficient and knowledgeable?	ExcellentAverageGoodFairPoor
Please provide any additional comments

Thank you for taking the time to help us improve the services at Jay's Automotive.
We look forward to serving you soon!

Ohhhhh, and one more thing - we would appreciate your referral. . .
If you are satisfied with the service at Jay's Automotive, please consider recommending our services to your friends and neighbors.
Refer a Friend Benefits!

Your Email Address:
Recipient's Email Address::
Subject: Jay's Automotive:
Message:	If you have not had the opportunity to use Jay's Automotive, I recommend you give them a try. Check their web site out at www.jays.cc. Their customer service, service reminders, and professionalism makes them my #1 choice for automotive repairs!

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Customer Service Satisfaction Survey